Frequently Asked Questions

Welcome to the TOOL SHOP LONDON Help Centre. Below are answers to common questions regarding our clothes racks, wardrobes, delivery timetables, card payments, and return procedures. For additional queries, please reach out to support@toolshop-london.co.uk.

Payment & Ordering

Q: What payment methods do you accept?
A: To maintain high transactional security, we exclusively accept Visa and Mastercard credit and debit cards. All card transactions are protected via bank-grade 256-bit SSL encryption and billed in GBP (£). We do not accept PayPal, American Express, cheques, or bank wire transfers.

Q: Can I amend or cancel my order after checkout?
A: Because our warehouse dispatches orders quickly (2:00 PM UK Time daily cut-off), please email us as soon as possible if you need to adjust an order. If your clothes rack has already entered handling, it cannot be modified in transit, but you may return it unopened within 28 days using the enclosed prepaid label.

Delivery & Transit

Q: How much does delivery cost?
A: Delivery is 100% Free on all UK orders. There are no carriage fees, heavy-item supplements, or minimum order thresholds.

Q: How long does delivery take?
A: Orders placed before 2:00 PM (UK Time) are prepared in 1 to 2 business days (Monday to Friday). Courier transit takes 3 to 5 business days. Your total estimated delivery time is 4 to 7 business days.

Q: Can I track my clothes rack delivery?
A: Yes. As soon as your order leaves our facility, an automated dispatch email containing your direct courier tracking link will be sent to your registered email address.

Clothes Racks & Wardrobe Fitment

Q: Are tools included for assembly?
A: Yes. All required assembly screws, Allen keys, and illustrated step-by-step instruction manuals are provided inside the hardware pack.

Q: Can the wheels be locked in place?
A: Most of our mobile garment racks include industrial-grade swivel caster wheels with dual-locking foot brakes, ensuring smooth movement when rolling and solid stability when parked.

Q: What weight capacity do your rails support?
A: Our heavy-duty steel clothes rails are engineered to hold between 40 kg and 90 kg (depending on the specific model), easily accommodating heavy winter overcoats, suits, and storage boxes.

Returns & Refunds

Q: What is your return window?
A: We offer a 28-day return guarantee starting from the day your parcel is confirmed delivered by the carrier.

Q: How do I return a clothes rack?
A: Every parcel leaves our facility with a pre-printed, prepaid return shipping label included inside the box. Neatly repack the unused parts, adhere the label over the original delivery barcode, and hand it to the designated courier drop-off point. Return shipping is completely free (£0.00) with zero restocking fees.

Q: When will my refund be completed?
A: Within 3 business days of receiving your returned item at our warehouse, our staff completes inspection and issues your full refund directly back to your original Visa or Mastercard account.