Contact Us

Need advice checking clothes rail clearance dimensions for long winter coats, confirming caster wheel locking mechanisms, or tracking your scheduled delivery? Our Central London customer desk is pleased to assist you.

Direct Communications

• Trading Storefront: TOOL SHOP LONDON
• Company Legal Name: TOOL SHOP (LONDON) LTD
• Company Registration Number: 14434546
• Trading & Postal Address: Toolshop London, City Road, London, England, EC1Y 2AN, United Kingdom
• Telephone Support: +44 20 7207 2077
• Customer Email: support@toolshop-london.co.uk
• Opening Working Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time / GMT/BST)
• Response Standards: All written customer messages sent during normal working hours are answered personally within 24 working hours (excluding UK bank holidays).

Quick Delivery & Returns Overview

• UK Nationwide Shipping: 100% Free Tracked Delivery on all orders, dispatched within 1–2 business days with an estimated total delivery time of 4–7 business days.
• 28-Day Returns: Complimentary returns within 28 days using the pre-printed return label enclosed inside your parcel.